Replacements, Returns & Cancellation

1. We endeavour to deliver all orders quickly and in full. Any shortages, damages or discrepancies must be reported to us within three (3) days of receipt of the order. We will replace damaged or defective products in accordance with your statutory rights. Our Returns Department must be notified before any goods are returned. Where goods are claimed to be defective, damaged or incorrectly supplied, we may request photographic evidence by email. Goods are deemed to be returned only once they have been received by us.
2. Business customers may return goods within fourteen (14) days of receipt of the order, subject to the goods being unused, in their original packaging, and in a condition suitable for resale. Any request to return goods must be made within this fourteen-day period. Returns outside this period will not be accepted unless otherwise agreed by us in writing.
3. The customer is responsible for arranging and paying for the return of all goods. The Safety Supply Company is unable to collect returned goods. Once returned goods have been received, their condition will be inspected. Subject to the goods being suitable for resale, a refund will be issued for the cost of the goods, less a 25% restocking charge for business customers. The original delivery charge is non-refundable. If any product has been modified, customised or manufactured to a customer's specification, no right of return will apply unless required by law.
4. Consumers purchasing in a purely private capacity retain their statutory rights, including the right to cancel eligible orders within fourteen (14) days of receipt of the goods in accordance with applicable consumer protection legislation. Notice of cancellation must be provided within this fourteen-day period. Once notice has been given, the goods must be returned within fourteen (14) days. No restocking charge will apply where a consumer exercises their statutory cancellation rights. Unless otherwise required by law, the customer remains responsible for arranging and paying for the return of the goods.
5. Orders may be cancelled without charge at any time prior to the commencement of picking and packing. Orders cancelled after processing has commenced and the goods are ready for collection or dispatch may be subject to a 12% handling charge. Orders cancelled after dispatch will be treated as returns and, where applicable, may be subject to the 25% restocking charge referred to above.

If you would like to return any items or orders, please report your return on our Customer Care / Returns page , where you will receive a Unique Returns Code and the Returns Form that you will need to include inside the box with the returned items.